Armed Bank Robbery Sparks Investigation in West Hartford

# Armed Robbery at West Hartford Credit Union: Police Investigation Underway

Connecticut residents felt a jolt Wednesday when an armed robbery shattered the usual calm at American Eagle Financial Credit Union in West Hartford. The mid-morning event set off a police investigation, with authorities now asking the public for help as they try to identify and catch the suspect.

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No one was hurt, thankfully. Still, it’s a sharp reminder of why banking security matters in Hartford County and beyond.

Robbery Details and Immediate Response

The robbery happened around 11:21 a.m. on Wednesday at the credit union’s branch at 1245 New Britain Avenue. West Hartford Police showed up about ten minutes after the call came in, which is pretty quick.

Police Investigation Status

Patrol officers and detectives from West Hartford Police are on the case. By Wednesday afternoon, they hadn’t made any arrests, and the investigation was still just getting started.

It’s a careful, step-by-step process, a lot like what you’d see in nearby towns like Farmington and Avon. Police usually focus on locking down evidence before sharing details about suspects.

Important note for customers: The credit union branch won’t reopen today while investigators work the scene and collect evidence.

Impact on Banking Services

With the West Hartford branch closed, American Eagle Financial Credit Union has told customers to use other locations for now. Folks who need to bank in person can head to branches in other Connecticut towns.

Alternative Branch Options

If you’re affected by the closure, you’ve got options nearby, including:

Hartford

East Hartford

Manchester

Glastonbury

Newington

The credit union suggests checking their website for the latest on branch hours and services. If you’d rather not go in person, online and mobile banking are still running as usual.

Credit Union Response

Simeon Chapin, Chief Community Officer at American Eagle, shared a statement after the incident. He said he was deeply relieved that no one got hurt during what must’ve been a scary situation.

“We are incredibly thankful that everyone is safe,” Chapin said. “The well-being of our members and staff is our absolute priority, and we’re grateful to the West Hartford Police Department for their swift and professional response.”

The credit union, which serves central Connecticut communities like Bristol and New Britain, put its emergency protocols into action and is working closely with police.

Community Safety Concerns

This robbery has people in West Hartford and nearby towns like Wethersfield and Rocky Hill talking about banking security again. Even though bank robberies have dropped in recent years thanks to better security, Wednesday’s incident shows these crimes can still happen.

How to Help

The West Hartford Police Department wants anyone with information about the robbery to step up. If you were near New Britain Avenue around the time it happened, maybe you saw something odd or out of place.

You can send tips straight to the West Hartford Police Department, or use their anonymous tip line if that’s more comfortable. Even the smallest detail might help investigators get closer to solving this and keep Connecticut’s banks safer.

Here is the source article for this story: Police investigating armed bank robbery in West Hartford

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